Return & Refund Policy

Return Eligibility

We accept returns within 7 days of delivery, subject to the following conditions:

• Product must be in original, unused condition
• All original packaging, tags, and accessories must be present
• Product must not show any signs of use or damage
• Return request must be initiated within 7 days of delivery

Non-Returnable Items

The following items are not eligible for returns:

• Products that have been used, damaged, or modified
• Products without original packaging or tags
• Products purchased more than 7 days ago
• Products marked as "non-returnable" on the product page
• Products with missing or damaged serial numbers
• Products that have been installed or activated

Return Process

To initiate a return:

1. Contact our customer support within 7 days of delivery
2. Provide order number and reason for return
3. Wait for return approval and instructions
4. Package the product securely with all original items
5. Ship the product using the provided return label

Refund Policy

Refunds will be processed according to the following terms:

• Refunds will be issued only after product inspection
• Shipping charges are non-refundable
• Refund processing time: 7-14 business days
• Refunds will be issued to the original payment method
• Bank processing times may affect refund receipt

Return Shipping

Return shipping costs:

• Customer is responsible for return shipping costs
• Return shipping must be through our approved courier partners
• Products must be properly packaged to prevent damage
• We recommend using shipping insurance for high-value items

Quality Inspection

All returned products undergo thorough quality inspection. We reserve the right to:

• Reject returns that don't meet our return criteria
• Deduct costs for damage or missing items
• Charge restocking fees for certain products
• Refuse refunds for products not in original condition

Contact Information

For any return-related queries, please contact our customer support at https://aroramobileworld.com/contact or call us at +91 9696394310.